Shipping

Do you ship overseas?

Sorry. Currently we just ship to the continental U.S., not including Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska.

Do all of your items ship from the USA?

Yes, we have several warehouses in US. Your items will be shipped from the nearest facility that stocks the item you ordered.

How long will it take to get my order?

Orders processed here will take 5-10 business days to arrive. Please allow up to 1-3 working days to process your order before receiving your tracking and delivery details. Delivery details will be provided in your confirmation email. Learn More

What should I do if I did not receive a confirmation email?

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may also email us at service@365factoryoutlets.com to find out more information about your order.

Why is the tracking number not working?

When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-5 days) to see any activity once it has shipped out from our end.

How come my package shows delivered but I have not received my package?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package neither, please do not hesitate to email us at service@365factoryoutlets.com.

Why was my package returned?

There are multiple reasons your package might have been returned to us.

• Wrong or incomplete address
• Invalid phone number
• Unable to deliver

Please contact the shipping company for more information or email us at service@365factoryoutlet.com so that we may assist you better.

What should I do when tracking updates show my package was returned?

Please contact the shipping company and remember to provide your tracking number to find out more information. If you still cannot find your package, please email us at service@365factoryoutlets.com ASAP. We will try our best to resolve this issue.

How to change my shipping address?

If your order is paid successfully, you cannot change it directly on your end. Email us at service@365factoryoutlets.com and we can help you change the shipping address before shipment.

Return

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. For more details, you may please pay attention to our Return Policy.

Am I able to be refunded the difference for a discount item?

We apologize for this inconvenience. However, the price can be changed in different promotion plans, so we are not able to issue a refund for the difference. 365 Factory Outlets reserves the right to change the promotion at any time on our sole discretion. Thank you for your understanding.

How long does it take for my refund to be processed?

After we have received your return, it will take within 5 business days to process the return and refund. Once your refund has been issued, you will receive a confirmation email. More details, you may please pay attention to our Return Policy.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Product

Why the color I received is so different from the picture on your site?

Due to take in sunlight and the monitor, pictures may have a slight chromatism problem. Thank you for your understanding.

Will you restock items that have sold out?

We do apologize for the inconvenience. If an item is marked as "Sold Out", we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Customer support

Weekdays 9AM - 5PM EST.
+1 (844) 751-4221

Send a message

Email Anytime
info@365factoryoutlets.com